Client Announcements

The TechGuys pinpoint “Crash Hour”

The TechGuys, the nationwide provider of technical help and support to homes, have identified the time in the week when the volume of technical problems with PCs peaks. Based on more than a year spent gathering data from millions of customers, the TechGuys have pinpointed 4pm – 5pm on Mondays as the time in the week when the most problems occur with home computers.

“We think it is the combination of the aftermath of weekend experimentation by dads, perhaps some incomplete maintenance and millions of teenagers logging on after a day at school to check their emails, MySpace and Facebook accounts,” said Tim Fairs, chief communicator at the TechGuys.

To cope with a surge in the number of calls through to their national support centre in Nottingham, the TechGuys have changed their rosters to make more technical advisors available at this crucial time. Advisors can give speedy guidance to customers over the phone or can log on remotely to home PCs to put them right. Around 80% of PC issues are solved during the call and 85% of calls last no more than 8 minutes.

Tim Fairs conceded: “In many cases, the old cliché of ‘switch it off and then switch in on again’ does the trick, but as technology gets more and more complicated, we’re finding that customers need advisors who really know what’s going on under the bonnet.”

The most common PC problems reported by callers to the TechGuys are:
1. I can’t seem to get it started / there’s no power 8.01%
2. My laptop / PC is running very slowly 7.73%
3. I seem to have lost all my data 6.48%
4. My PC is on, but it has frozen before it starts up 5.84%
5. I have accidentally damaged my PC / laptop 4.54%
6. I can’t get my screen to work 4.12%
7. My DVD/CD drive won’t work 4.07%
8. I’m calling from a business and we need your help 3.36%
9. I can’t connect to the internet 3.35%
10. My PC / Laptop has turned off by itself 2.00%

- Ends –

More information:
Hamish Thompson Twelve Thirty Eight Ltd 07702 684290

Notes to Editors
The TechGuys was launched in September 2006 and is the first and only truly national, fully certified technical support service. The company operates a ‘no fix no fee’ policy for when gadgets go wrong, but also aims to help people get the most from their technology by explaining and demonstrating full functionality. The service is open to everyone, regardless of where the technology was purchased. The TechGuys offer support on a wide range of technology, from the latest televisions to laptops. The TechGuys estimates that over 80% of computer queries can be solved over the phone. There is also an online service at www. TheTechGuys.com and the capacity to visit 15,000 homes every week. The business is fully owned by DSG international, parent company of PC World, Currys and Dixons.

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