13 August, 2007
THE TECHGUYS TO RUN TRIALS OF FREE NATIONAL TECHNICAL SUPPORT SERVICE FOR LAPTOPS AND PCS
• National TechGuys call centre to provide free technical support on 2nd Tuesday of each month
• Trial of free walk-in digital emergency clinic in London on Tuesday
• On the spot free support for digital breakdowns
The TechGuys, the UK’s leading national digital support service, will make a landmark contribution to the nation’s digital health from Tuesday 14th August with the launch of trials of the UK’s first free national technical support clinic for households.
An army of qualified technicians will deliver this pioneering digital community service. They will have access to Europe’s most sophisticated technical support database and will be on hand to deliver free support for customers experiencing problems with their PCs and laptops. All brands will be supported, regardless of where the laptop or PC was purchased. The TechGuys is operated by DSG international plc, parent company of PC World, Currys and Dixons.co.uk.
The service will operate on the second Tuesday of each month for an initial three month trial. TechGuys data indicates that support requirements are at their highest on Tuesdays and with the school holiday well underway, the nation’s home technology is under unprecedented pressure to perform.
Between 8.00am and 9.00am and 5.00pm and 7.00pm on Tuesday 14th August, the TechGuys’ national technical support centre will offer the services of its phone-based technicians free of charge. The TechGuys will also run a trial free rush hour clinic during the same times at the PC World store in London’s Tottenham Court Road. Customers calling 0870 2401004 or visiting the PC World store will have access to some of Britain’s leading technical experts free of charge. All advice and guidance will be free of charge.
Announcing the trial, David Bugg, TechGuys director, said: “We’re likening this trial to a digital NHS. The trial will provide technical help to customers that is free at the point of delivery. We are also signalling to the hundreds of thousands of people who are tearing their hair out with technology problems and don’t yet know where to turn that there are friendly and professional services available to help them.”
David Bugg added: “Our expert technicians will be on hand to put all major software issues right. Most of the problems that tie people in knots for hours can be fixed in minutes over the phone by a TechGuy. We’ve set the times to coincide with rush hour to maximise convenience and we’ve laid on extra emergency support to cope with anticipated demand.”
TechGuys technicians have access to Europe’s largest and most up-to-date technical database. It records faults and solutions based on tens of millions of interactions with customers and is updated around the clock. The database is designed to enable the TechGuys to talk a caller through the solution to the problem in the shortest possible time.
David Bugg said: “We’re a nation that tends to favour self-help if there isn’t an obvious solution available to us. By offering our services free on one Tuesday a month, we’re making our contribution to digital health awareness in the UK.”
He added: “This is a market in its infancy, but we’re already certain that digital support services for homes will become one of the most commonplace domestic services in years to come, eclipsing plumbers and builders. Already research is telling us that mean are spending more time trying to fix their computers than they are on DIY of mowing the lawn. That tells us that there’s a clear need.”
― Ends ―
To arrange filming, photography or interviews with the TechGuys please contact us.
Rob Forbes, PC World, 07872 671829
rob.forbes@dsgiplc.com
Hamish Thompson, Twelve Thirty Eight Ltd, 07702 684290
hamish.thompson@1238kmh.com
Notes to Editors
The TechGuys was launched on 4th September 2006 and is the first and only truly national, fully certified technical support service. The company operates a ‘no fix no fee’ policy for when gadgets go wrong, but also aims to help people get the most from their technology by explaining and demonstrating full functionality. The service is open to everyone, regardless of where the technology was purchased. The TechGuys offer support on a wide range of technology, from the latest televisions to laptops.
There are currently 3,000 fully qualified TechGuys across the country, with a further 2,000 being trained over the next three years. The company estimates that over 80% of computer queries can be solved over the phone. There is also an online service at www. TheTechGuys.com and the capacity to visit 15,000 homes every week. The business is fully owned by DSG international, parent company of PC World, Currys and Dixons.
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